Frequently Asked Questions about: Using RSIGuard

— AutoClick —

— BreakTimer —

— DataLogger —

— ForgetMeNots —

— Registration & Installation—

— Miscellaneous about RSIGuard —

— Miscellaneous about RSI —

If we didn't answer your question, please send an email to Technical Support

Return to the main FAQ page

— AutoClick —

How do I drag stuff around without the strain of holding down the mouse button?

The easiest way to drag something with the mouse is to use the DragLock hotkey. Press the Drag Lock hotkey, and RSIGuard will click down. Move the mouse around or use the arrow keys to drag whatever you clicked on around. To end the drag, either press any key (except the arrow keys) or click the mouse. You can drag a window around, drag to select things, drag to scroll in a window, or do anything else that normally requires tensely holding down the left mouse button.

What are good choices for AutoClick hotkeys/can I select new hotkeys?

A hotkey (or shortcut key) is a fancy name for a keystroke like "Ctrl-Shift-H" or "F8" that performs a certain function. For example, pressing the shortcut key "Ctrl-ESC" opens the Windows start menu. AutoClick's KeyControl feature lets you create new hotkeys to do things like cause a single, double or triple click by pressing a particular keystroke (that you can select).

When you first ran the Setup Wizard, RSIGuard let you quickly define a group of hotkeys to perform various RSIGuard related functions (e.g. double click, start a break, and many others) and it let you pick which keypress combinations should be used. You can, however, reassign each hotkey individually with any keystroke (e.g. Ctrl-X for single click, F2 for double click, and Ctrl-Shift-F5 for triple click). To do this, click on the Setup menu and select Settings. Select the KeyControl tab, and click the button "Add A New Hotkey" to create a new hotkey or "Edit Selected Hotkey" to edit a hotkey you already have. This will let you set each of the RSIGuard related hotkeys as well as create other hotkeys to do various functions. See the KeyControl feature for more information about setting up hotkeys.

When you choose a key combination for a hotkey, you shouldn't choose one that isn't used by the programs you will personally be working with. For example, Ctrl-R is not a good choice if you like to press Ctrl-R in your email program to reply to email (e.g. in Outlook and Netscape Communicator) because the key will be reassigned to the new function. Since many people don't use the numeric keypad, that is one of the suggestions made in the RSIGuard Setup Wizard. If you use the numeric keypad but don't use the F-keys, you might want to set your hotkey settings accordingly. After setting hotkeys, try taping masking tape or small labels to the keys you select to make finding and remembering them easier.

Note: Some programs intercept special keystrokes and may interfere with RSIGuard's hotkeys. For example, Windows likes to steal F1 for help, so it is better not to use F1 for an RSIGuard hotkey.

RSIGuard sometimes causes unexpected clicks. What can I do?

RSIGuard has various features to prevent false clicks. For example, by default, RSIGuard will not click while you are typing, or after you have recently clicked the mouse yourself. However, the default timeouts for these options may be too short or too long for you. By selecting the "Advanced Settings" button in the Settings dialog's BreakTimer tab, you.can fine tune these timeouts (and others) to optimize RSIGuard's behavior. Still, you will need to learn new mousing habits. For example, you need to know where you're going to click before you move the mouse, because when you stop moving, the mouse will click (though a click can be overridden with the 'no click' hotkey). Some people wiggle their mouse around while thinking (just like some people tap their fingers) -- this doesn't work with AutoClick, but it's a good thing to eliminate anyway since it is unnecessary strain.

You can also define AutoClick Filters to prevent AutoClick from clicking in certain situations or to cause AutoClick to only click in certain situations.

Is using AutoClick better than switching to an ergonomic mouse or a different kind of pointing device?

Many RSI sufferers will try various ergonomic mice as well as alternatives to mice. Some people also try switching their mousing hand from right to left or left to right. Some solutions may be better than a standard mouse while others simply postpone pain by distributing the strain to different areas of your hands and arms. RSIGuard's AutoClick feature, however, largely eliminates the need to click the mouse which is the source of most mouse-related pain. Furthermore, because you no longer need to grip the mouse, an ergonomic mouse may no longer even be necessary. AutoClick does not eliminate the need to move the mouse to point at things, so if you find a particular pointing device to be helpful for moving the mouse around, it makes sense to use that device in conjunction with AutoClick.

What's the difference between disabling AutoClick and having it enabled in 'NoClick' mode?

The difference is that in NoClick mode, you can still use AutoClick hotkeys (e.g. to do clicks, drag lock, reenable AutoClick, etc.)

Sometimes, when I let go of my mouse, it slides a little, causing AutoClick to do a spurious click. What can I do?

One way to prevent this is to make sure the cord on your mouse is clear of desk clutter and to ensure that your mouse is on a flat surface. If that doesn't work, various mouse manufacturers makes cordless mice which work very well with AutoClick. Finally, you can increase the "Trigger distance in pixels" in the AutoClick tab of the Settings dialog. Doing that makes RSIGuard wait for a larger mouse move before it will automatically click -- thus filtering out small movements that sometimes occur when you let go of your mouse..

Is there a way to temporarily turn AutoClick off?

There are several ways, depending on what you really want to do.

  1. You can turn off AutoClick until the next time you click manually using the "Skip Next Click" hotkey (which you can set from the AutoClick settings page under AutoClick hotkeys).
  2. There is a setting in AutoClick Advanced Settings called "Keyboard Shortcut for changing AutoClick Mode" which causes AutoClick to change mode if you tap a hotkey twice (e.g. pressing "Skip Next Click" twice turns AutoClick off, and "Single Click" twice would turn it back on). Be careful, because if you use the a hotkey twice without moving the mouse (e.g. to click on something twice) it will change the hotkey mode accordingly.
  3. If you always want AutoClick off over a certain program, you can use an AutoClick filter to automatically turn change the AutoClick mode when the mouse passes over different windows. For more information, see AutoClick Filters in the online help.

When I pass over an item with a tooltip, AutoClick clicks and prevents me from seeing the tooltip's text. What can I do?

Go to the AutoClick tab in the Settings dialog. Make sure that the Trigger Time is at least 8 tenths of a second (though 9 or 10 is even safer). Next, select advanced settings. Make sure that 'Delay AutoClick when a ToolTip help box pops up' is checked. This will cause AutoClick to postpone clicking by the specified time, allowing you time to read the text.

Can I use AutoClick to reduce strain while playing games?

Playing games can be an extremely strain-inducing activity, so it's important to use common sense and moderation to avoid developing injuries. That said, AutoClick can help in some cases even though it is not an intended purpose. Some gamers have told us that they accomplish rapid firing (which normally requires rapid and constant mouse clicking) by assigning AutoClick's single-left-click to a hotkey. By holding the hotkey down, the key repeat causes the mouse button to rapidly click over and over, until the key is released. Some users even place a weight on the key which causes the rapid-fire clicking to occur hands-free, until the weight is removed.

How can I make AutoClick click faster?

To make AutoClick click faster, click on the Setup menu, select Settings, and click on the AutoClick tab. The first setting, "Trigger Time" controls how long it takes AutoClick to click once you stop moving the mouse. You can set it as fast as 1 tenth of a second. In order to set the Trigger Time below 7 tenths of a second, however, you must also turn off the "ToolTip detection" setting. To turn off "ToolTip detection", click on the Advanced Settings button (in the AutoClick tab). Uncheck the "Delay AutoClick when a ToolTip help box appears" setting. This also means, however, that ToolTips will not generally appear, since clicking the mouse prevent a ToolTip from popping up. If you need to see some ToolTips, you can use the "Skip Next Click" hotkey and view ToolTips as usual.

How can I make an AutoClick filter?

Here are two AutoClick filter examples. (For more information, see AutoClick Filters in the online help.)

Example 1: Make a filter to prevent AutoClick from clicking in the Minesweeper game.

  1. Click on the Setup menu and select Settings. Click on the AutoClick tab and then on the AutoClick Filters button. Click on Add New Filter
  2. From the drop down box, make sure "program" is selected and in the "named" field, enter "Minesweeper". In the "action" field, select "don't autoclick, keep hotkeys active". Click OK.
  3. You should see the new rule in the Filters list. Insure that it is checked with an 'x' which means the rule is enabled. Click OK to exit the Filters and the OK to exit Settings. The rule will be active.

Example 2: Make a filter to prevent clicking the Send button in Outlook or Outlook Express

  1. Click on the Setup menu and select Settings. Click on the AutoClick tab and then on the AutoClick Filters button. Click on Add New Filter
  2. From the drop down box, make sure "button" is selected.
  3. In most situations, you would type in the name of the button into the "named" field (e.g. Send). In Outlook, however, the Send button is not actually a button, but is instead part of a toolbar. So we need the toolbar's "internal name". RSIGuard can find it for you if you just position the mouse cursor over the Send button for a second or two. You will notice that the "named" field is automatically filled in with something like: 'New Message:5600896d:834'.
  4. In the "action" field, select "don't autoclick, keep hotkeys active". Click OK.
  5. You should see the new rule in the Filters list. Insure that it is checked with an 'x' which means the rule is enabled. Click OK to exit the Filters and the OK to exit Settings. The rule will be active, although it will apply to all the buttons in the Send toolbar.

— BreakTimer —

How can I adjust the frequency of breaks?

To adjust break frequency, click on the Setup menu, select Settings, and click on the BreakTimer tab. There are several settings that allow you to adjust break frequency. To get started, please see the BreakTimer settings documentation. Here are some additional tips:

Adjust the top two sliders to adjust how often breaks occur. As you adjust the sliders, you can watch the effect it has on the "Average time between breaks" value. You can adjust the length of breaks as well, but note that when you do so, it will also adjust the average time between breaks so as to insure that you still get enough total break time.

It is important to realize that these 3 settings only control the average length and average spacing of breaks. The actual length and spacing for each particular break is also based on how you work. If you work hard, breaks will occur more often than the average. If you work lighter, they will occur less often.

The BreakTimer also includes two other settings to help control break spacing. The "Set minimum time between breaks" setting can be checked to guarantee that BreakTimer will not recommend breaks too often (i.e. more frequently than the time interval you specify). The "Set maximum time between breaks" setting can be checked to insure that RSIGuard will not let you work longer than the specified time without taking a break (regardless of the intensity of the work).

Why take breaks? Won't taking breaks just reduce my productivity?

According to the summer 2000 issue of FYI: Health and Safety for Office Workers: The US National Institute for Occupational Safety and Health (NIOSH) has recently released a study showing that regular short rest breaks can reduce eyestrain and musculoskeletal discomfort for computer operators without reducing productivity. Workers who took four 5-minute rest breaks spaced throughout the work day, in addition to their regular two 15-minute breaks, consistently reported less eye soreness, visual blurring, and upper-body discomfort than those who just took the two 15-minute breaks. Quantity and quality of work in both groups was the same. A Cornell study showed that breaks actually increase productivity. For more information about this research, see our research page.

I've tried using BreakTimer, but the breaks are too frequent/interruptive for me?

Taking breaks is inevitably disruptive if you are trying to work non-stop. Of course, working non-stop can lead to injury, and the purpose of BreakTimer is to avoid that. So, ask yourself if the break suggestions are really too frequent, or if you are just working too hard or too long. If you decide that the breaks really are too frequent or interruptive, there are several solutions.

You can avoid the "surprise factor" of the break window by realizing that BreakTimer gives you several warnings that a break is approaching: the "Time to Next Break" value on the main window shows how long it estimates it will be until the next break; the blinking RSI icon in the system tray tells you a break is only a minute or 2 away; and an optional sound can be played about 1 minute before a break starts. Furthermore, BreakTimer automatically will attempt to wait for you to finish what you are typing or doing with the mouse before starting a break. Finally, RSIGuard will never start a break in the middle of an activity like dragging and dropping with the mouse.

Next, to be sure that you are really taking breaks are as frequently as you think, try to notice the "Time since Last Break" value on the main window. It tells you how long ago you completed your last break, and can often surprise you with how long ago it actually was.

If you still want to reduce the frequency or placement of breaks, BreakTimer has numerous settings that control how breaks occur. The most important two settings to consider if you feel breaks occur too often are the "Minimum time between breaks" setting and the "Blackout Times" settings. These and other settings can be adjusted to reduce the frequency of break suggestions as well as control when BreakTimer is allowed to interrupt you with break suggestions.

I use another break timer. Can I continue to use it?

RSIGuard's BreakTimer is the most advanced break timer available. It tells you when to take breaks when you really need them rather than after a preset number of keystrokes, mouse movements, or time. However, if for some reason you wish to use another break timer, disable BreakTimer (either from the Settings dialog or from the main window). Although RSIGuard has not been tested with all other break timers, it should not conflict with any of them.

I thought RSIGuard modeled my pain. Why must I take a break now when my wrists don't even hurt?

Actually, RSIGuard models your strain. Strain usually doesn't hurt until it reaches an extreme. The point of the BreakTimer is to tell you to rest before you reach a painful state. This lessens long term damage and also minimizes pain you experience. Your strain threshold varies each day, so some days you may experience pain before RSIGuard tells you to take a break. If this happens with any regularity, then during a break use the "I'm in pain -- Increase Break Frequency" button or adjust your settings in the Settings dialog under BreakTimer.

How does RSIGuard compute/measure strain?

Each action you do during working at the computer affects the strain calculation. Keyboard strain is a function of which keys you use (e.g. Ctrl-X causes more strain than plain X, and Shift-Ctrl-F9 causes more than Ctrl-X) as well as how quickly you type. A period of time with no typing relieves some keyboard strain, moreso if there is no mousing either. Mouse strain is a function of how much mouse moving you do combined with how much clicking, dragging, double-clicking, etc. Each action is assigned an appropriate amount of strain and actions that take advantage of AutoClick features are appropriately reduced in assigned strain. Again, a period of time without mousing relieves accumulated mouse strain. Although there are other factors, this is the basic idea behind BreakTimer's strain calculation. For the more math minded, the unit for strain is arbitrary but absolute, constant, and comparable between a user over time as well as between different users. In the display that shows typing and mousing strain, however, strain is actually show as the % of strain accumulated towards the threshold that triggers a break (i.e. current-strain divided by break-inducing-strain-threshold).

How is a natural break different from and RSIGuard break?

A natural break is any time you stop working at the computer on your own. Because natural breaks are often breaks from the computer during which you do other work, RSIGuard conservatively assumes that natural breaks allow you to rest somewhat from strain, but not as much as during an actual break. Therefore, to make RSIGuard's model work, it is important that during an RSIGuard-imposed break that you really rest. Get up and walk around and/or stretch. Do not do other work that is stressful to hands, eyes, shoulders, etc.

How does BreakTimer work with programs like NaturallySpeaking and ViaVoice?

BreakTimer attempts to differentiate between your typing and the typing done by voice recognition tools. However, it can only do so in certain circumstances. When it does, typing done by the voice recognition software will not be counted as typing by BreakTimer (or DataLogger). However, in some instances BreakTimer cannot differentiate and will count voice recognition typing. We are working on improving the detection algorithm.

What are the optimal settings for the BreakTimer to prevent injury? How does BreakTimer decide how to time breaks?

RSIGuard's BreakTimer model is based on research that has been done with respect to breaks and microbreaks by the National Institute of Occupational Safety & Health (NIOSH) and Cornell University, as well as our own research on strain exposure using surface electromyelography (sEMG). Guided by this research, we believe that our break scheme is effective at reducing the risk of injury while maintaining productivity. However, there is no research that provides any significant guidance as to how to define the optimal break schedule as a function of job type/intensity. This is due in significant part to the fact that before RSIGuard was developed, there was no cost-effective way to measure the strain exposure of computer users.

Because BreakTimer is uniquely able to consider the user's work intensity, it gives break suggestions on a non-linear schedule that varies according to the user's task and intensity level. It is widely accepted: that breaks and microbreaks help; that breaks should be more frequent if the user works harder; that user psychology can reduce the benefit of breaks if they appear intrusive to the user; and that computer-suggested breaks can be less frequent the more the user rests on their own. However, the research is still too young to give objective guidance on precise schedules that will achieve a particular risk of injury for a particular user. 

BreakTimer is designed to give a break schedule that logically conforms to the available research and that intelligently complies with experientially-based advice about break schedules commonly given by doctors and therapists (see the Break Timer Analysis for more information). We believe from a logical and anecdotal standpoint that more breaks means lower injury risk. However, there is obviously a point of diminishing returns where additional rest does not significantly reduce injury risk, where user resistance to breaks would become intolerable, and where productivity would suffer. The initial wizard interview that RSIGuard gives to each new user attempts to balance these factors to create an optimized break schedule based on our experience and the feedback from thousands of users. For that reason, we recommend letting users use the setup wizard for their initial setup. If users complain that breaks are too frequent, then reducing the frequency of breaks may be indicated simply to maintain willing compliance. If users are being injured too frequently, then increasing the frequency of breaks may be indicated. 

That said, there are researchers that are looking at this issue to help us improve our model and to help provide additional guidance to end-users. Futhermore, if your organization is willing, we encourage you to help us by making your user settings, usage information, and injury statistics available so that we can further develop our recommendations for you and future RSIGuard users. If this is a possibility, please contact Ron Goodman.

Videos are not appearing (or appear solid black) or an error message appeared about stretch videos. What do I do?

If videos appear black, or RSIGuard crashes when displaying stretch videos, the problem is that you have a missing or defective video software "codec" (a type of program used to display videos). This is most common in computers that come with pre-installed video software that overwrites Microsoft's default software with defective software. Microsoft provides a fix for this problem by offering a free download of corrected video software from Microsoft.

Download this package from Microsoft, install and run the package, and RSIGuard videos (as well as other videos) will work correctly. Note that Windows plays videos in literally dozens of formats, so even if you haven't had problems displaying videos, this fix from Microsoft will generally solve the issue.

If you want more technical information about this issue or are receiving error messages, please see http://www.rsiguard.com/support/viderr.htm

 

— DataLogger —

What kind of data is recorded by DataLogger?

RSIGuard stores how long you work and how long you rest, what kind of work you do (mouse vs. keyboard), how many words you type and the rate at which you type them. It also records statistics about how often you type each key, how long you take to find the key, and how long on average you hold it down. It also records information about breaks taken, breaks skipped, breaks postponed, and time spent in breaks. These statistics can be viewed in reports, and are also used by other features (e.g. BreakTimer, Work Restrictions, ForgetMeNots) to dynamically adjust to your work patterns.

Detailed information about recorded data is available in the document A Detailed Analysis of RSIGuard's DataLogger (which is also accessible from the Help menu of the RSIGuard Reports program).

How do I access the data recorded by DataLogger?

The data recorded by RSIGuard on your computer. Those files can be viewed from the Reports menu of RSIGuard.

Why is it valuable to collect this data?

There are two primary reasons why collecting this data is important.

The first is that if you collect the data before an injury occurs, the resulting data may help a doctor or other health professional understand what is causing your injury and thereby guide them in planning your treatment. We have received very positive reports from doctors on the informative value of RSIGuard Reports graphs that patients have brought them. If you collect the data after an injury as well, the data can help you understand whether or not you are reducing your work intensity and whether or not there are work patterns of yours that lead to pain.

The second reason is described in the research information section of this FAQ.

Am I risking an infringement of my privacy by allowing this data to be collected?

RSIGuard Software is very concerned about your privacy. RSIGuard's data monitoring is specifically designed to tell about your ergonomics only. A detailed discussion of this is available in the DataLogger document. For example, unlike some competitive products, we specifically do not record what applications you are using. Therefore, your company can see how much you use the computer, but not what types of activities you do (e.g. email vs. word processing vs. web browsing). We hope that individuals and organizations will appreciate the importance of privacy and respect our decision to respect the privacy of RSIGuard users.

Can I copy/backup my DataLogger data when I switch to a new computer?

If you use 1 or more computers and your computers are on a network, then rather than copying your data when you switch computers, the best solution is to use RSIGuard's Roaming Profile feature. By configuring each computer to store data in a common network location, all your computers will aggregate your computer usage in one location.

If your DataLogger data is on a computer without a network, and you are simply switching from one computer to another, you will need to copy the data (and optionally copy/backup your RSIGuard settings as well) from the old computer to the new one. Follow these steps:

  1. Get a blank floppy diskette for your A: drive.
  2. On your old computer, click on "Tools", "DataLogger Usage Statistics", "Export DataLogger Data to Floppy". RSIGuard will copy your data to the floppy disk.
  3. On the new computer, insert the floppy disk in the A: drive.
  4. Click on "Tools", "DataLogger Usage Statistics", "Import DataLogger Data from Floppy". RSIGuard will copy your data from the floppy disk. Remove the disk from the A: drive.

— ForgetMeNots —

I can't type when a ForgetMeNots reminder appears

If you can't type during a ForgetMeNots message, you have MicroBreaks enabled. The intent is that during a ForgetMeNot, you must stop working for at least 15 seconds. You can disable MicroBreaks if you do not like them by going to the ForgetMeNots tab in the Settings dialog.

Why am I getting ForgetMeNots reminders I didn't enable?

The messages ForgetMeNots shows you are randomly selected from the messages you select in the ForgetMeNots tab of the Settings dialog. However, you may also occasionally see messages that RSIGuard adds to your message list because it notices a typing or mousing behavior of yours that is possibly unhealthy. You can delete, disable, or edit these messages just like other ForgetMeNots messages. These messages will normally disappear within a day if the behavior disappears.

— Registration & Installation —

How does RSIGuard purchase and registration work?

When you download and install the 45-day trial of RSIGuard from our website (or install it from a CD) you are getting a fully functional copy of RSIGuard. However, you are only allowed to use it for 45 days. At the end of 45 days, RSIGuard will nag you to either purchase a copy, or uninstall it from your computer. If you decide to purchase RSIGuard, you will receive a registration code. You enter this registration code into your trial copy (you can do this either when RSIGuard bugs you to register or by clicking on the Setup menu and selecting the "Purchase or Register RSIGuard" option). This converts your trial copy into a purchased, permanent copy. There is no need to install anything additional.

What do I get when I purchase RSIGuard?

Basically, you get a registration code. That registration code, when entered into RSIGuard, converts it from a trial to a permanent copy. There is no need to uninstall the RSIGuard trial because the trial is the purchased version. When you order, you have the option of ordering a CD for backup purposes. Although some users wish to have a CD, there is no additional software on the CD (however some of our online presentations are included in a higher quality format). Click here to purchase RSIGuard.

NOTE: It is important that you save your original registration code (and if you have it, your RSIGuard ID#). This will enable you to reinstall RSIGuard in the future (e.g. if you get a new computer or if you reinstall Windows).

I have reinstalled RSIGuard onto a different computer. How do I register the 45-day trial copy so that it becomes permanent?

If you have downloaded and installed RSIGuard onto a new computer (or a computer with a fresh Windows installation), you will need to reregister it. In most cases you will need a new registration code.

When you first run RSIGuard on the new computer, you will have the option to get a new registration code. Or optionally, you can click here to get a new registration code.

I want to install RSIGuard on a second computer I own. How do I do that?

Your purchase of RSIGuard entitles you to install RSIGuard on a home and a work computer. To install RSIGuard on the second computer, download RSIGuard from the web and install it. You will need to register the second computer (which makes the 45-day trial into a permanent copy).

I'm moving to a new job/getting a new computer. How do I get RSIGuard on the new computer?

First, uninstall RSIGuard on the computer you are leaving behind if possible. Next, download RSIGuard onto the new computer. Finally, you'll need a new registration code for the new computer. Click here to get your new code.

I have a registration code. What do I do with it?

If you have a registration code that you received from us after purchasing RSIGuard, you can use it to convert your trial copy into a permanent copy. Registration codes start with the letter 'R', 'S', 'T', or 'X'. If you have a code that starts with something else -- it's NOT a registration code (if it starts with a 'C' it's your RSIGuard ID#).

To register RSIGuard with your registration code, follow these steps:

Bring up the RSIGuard window.

If you're not sure how to bring the RSIGuard window up, click on the RSI icon in the "system tray" by the Windows clock.

Next, click on the Setup menu and select "Register RSIGuard..."

If you already have a registration code, click on "I have my registration code for this copy of RSIGuard".

But, remember, registration codes that start with S or R or T are only intended for use one time. If you are registering on a new computer, click on "I need a new registration code".

Enter your registration code in the box and click OK

RSIGuard will be permanently registered on your computer.

 

I get an error when I try to register RSIGuard. What's wrong?

If you get an error message telling you that registration was not successful, here are some possible reasons:

  1. If your registration code starts with 'S' or 'R': This code only works on the one computer for which it was originally issued. If you have: changed computers; reinstalled Windows; are installing RSIGuard on a second computer; or if you didn't enter your RSIGuard ID# when you purchased RSIGuard, then you will need a new code. Click here to get a new registration code.
  2. If your registration code starts with 'T': Your code may have expired. Codes that start with a 'T' must be used within 30 days from when we issued it  to you. Click here to request a new registration code.
  3. If your registration code starts with 'X': You need internet access while registering RSIGuard. If you don't have an active internet connection, establish an internet connection and try again. If you still need help, click here.
  4. If your code starts with a 'C', please note that this is not your registration code. This is your RSIGuard ID# which you can use to get a new registration code by clicking here.
  5. If you are still having problems, be sure that you have installed the edition of RSIGuard that you are trying to register. You can check the edition you have installed by clicking on the Help menu and selecting "About RSIGuard" or by clicking here.

    Registration codes for:

    Start with

    RSIGuard Stretch Edition & Call Center Edition

    S, TS, or X

    RSIGuard Standard Edition

    R, TR, or X

 

 

I get an error when I try to install RSIGuard. What's wrong?

If you get an error when installing RSIGuard, there are two possible reasons.

  1. You don't have permission to install software on your computer
  2. You downloaded an incomplete copy of RSIGuard

If you don't have permission to install RSIGuard, you will need to request that an IT/IS administrator at your company install the software for you.

If you have permission to install software, then the problem is an incomplete or incorrect (corrupt) download. To correct this, you'll need to download RSIGuard again.

If you downloaded RSIGuard from anywhere other than the RSIGuard download page, you may need to also clear your browser's download memory (cache). Why? Most browsers maintain a memory of previously downloaded files, so you may need to clear this memory in order to force your browser to really download RSIGuard again. Again, this step is not needed if you download from the RSIGuard download page.

To clear your browser's cache/memory:

Internet Explorer 5 and 6

  1. On the Tools menu, click Internet Options.
  2. Click the General tab.
  3. In the area called Temporary Internet Files, click the Delete Files button. (IE 5 users should then select Delete all offline content.)
  4. Click OK to confirm.

Netscape Communicator/Navigator 6 and 7

  1. Click Edit and select Preferences on the Netscape menu bar.
  2. Click Advanced.
  3. Click Cache.
  4. Click Clear Memory Cache.
  5. Click Clear Disk Cache.
  6. Click OK to confirm.

America Online 6, 7, 8 and 9

  1. Click Start, select Settings and click Control Panel.
  2. Double-click Internet Options to open Internet Properties.
  3. Click Delete Files.
  4. Click OK to confirm.
Mozilla Firefox
  1. Click Tools and select Options in the Firefox menu bar.
  2. Click the Privacy Icon on the Option menu bar to open Privacy Properties.
  3. Click Clear across from the Cache option.
  4. Click OK to confirm.

 

How do I get a receipt for my purchase?

If you need a receipt for an RSIGuard purchase you made via our website, please visit the setSystems receipt Viewer Webpage.

What version of RSIGuard am I using and how do I get updated versions?

You can periodically use the "Check for RSIGuard Update" item within the RSIGuard Help menu to see if a new version of RSIGuard has been released. RSIGuard will contact our website and, if a newer version is available, will give you the option of seeing what's new and installing it (assuming you have permission to install software on your computer). If you've already registered RSIGuard, the update will automatically be registered.

The current release of RSIGuard available for download at our website is ' v4.0.18f '.

You can check the version you have installed by clicking on the Help Menu and selecting "About RSIGuard" or you can click here to have RSIGuard show you what version you are running (only works on RSIGuard versions released after 9/17/2003).

Do I need to uninstall RSIGuard before installing a newer version?

It is not necessary to uninstall RSIGuard before installing a newer version. The best way to get an update is to click the Help menu, and select "Check for RSIGuard Update". This will automatically update you. However, if you have downloaded an update manually, you may wish to exit RSIGuard before installing the new version to avoid needing to reboot Windows.

I want to move my RSIGuard data and settings to a new computer. How do I do that?

If you are changing computers and wish to bring your current usages statistics and user profile to the new computer, please read the Moving RSIGuard to a New Computer instructions.

What is an RSIGuard ID# and how do I find out what mine is?

Each computer upon which you install RSIGuard gets a unique RSIGuard ID#. If you install RSIGuard on 2 computers, you have 2 RSIGuard ID#'s -- one for each computer. Your RSIGuard ID# starts with the letter 'C'. Your ID# will look something like "CS-242-332-292-RS" or "C212-990-021-GB". Please include your RSIGuard ID# in any correspondence with us regarding registering your copy of RSIGuard

There are several ways to get your RSIGuard ID#.

We use your RSIGuard ID# to generate a registration code for one particular computer. That means that if you install RSIGuard on a second computer, it will have a different RSIGuard ID#, and you will need a second registration code for the second computer.

How do I upgrade from RSIGuard Standard Edition to RSIGuard Stretch Edition?

If you own RSIGuard Standard Edition and wish to upgrade to Stretch Edition, here's how to do it.

  1. Purchase an Upgrade Registration Code from the RSIGuard website or through your reseller.
  2. Download the Stretch Edition installation program from the website and select Open (or Run) the download. It will install over the currently installed Standard Edition. You generally will not need to uninstall the previous version of RSIGuard.
  3. Reboot your computer and RSIGuard Stretch Edition will be running.
  4. To register your newly installed copy of RSIGuard Stretch Edition, hold the CTRL key down on your keyboard while you mouseclick on RSIGuard's Setup menu. (If you don't see the main RSIGuard window with the Tools, Setup and Help menu, click on the RSI icon in the system tray (it's right near the system clock) and the RSIGuard window will appear).
  5. The registration window will appear. Click that you wish to register RSIGuard and that you already have a registration code. Enter the Upgrade Registration Code you purchased, and click OK. Your Stretch Edition will be installed and registered now.

If you own RSIGuard Stretch Edition and wish to upgrade to v4.0, click here.

Can I copy/backup my RSIGuard settings when I install RSIGuard on a new computer?

If you use 1 or more computers or occasionally upgrade to a new computer, and your computers are on a network, then rather than copying your settings when you switch computers, the best solution is to use RSIGuard's Roaming Profile feature. By configuring each computer to use a roaming profile, all your computers will share the same profile, and changing a setting on one computer will cause it to change on all of your computers. When you upgrade to a new computer and configure it to use the roaming profile, it will have all of your settings.

If your settings are on a computer without a network, and you are simply switching from one computer to another, you cannot use roaming profiles. You will need to copy the settings (and optionally copy/backup your DataLogger data as well) from the old computer to the new one.

To save your settings from your old computer:

  1. Click on "Setup", "Profile Management" , "Manage Roaming Profile".
  2. Check the "Enable RSIGuard roaming profile" box and select a folder to store the settings file (e.g. on your Desktop or in "My Documents") and click OK.
  3. RSIGuard will ask if it should create a Roaming Profile in the selected folder -- answer "Yes".
  4. Copy the Roaming Profile file (named RSIGuardRoamingProfile-LOGIN.rni, where LOGIN is your Windows login username) to a floppy, CD, or network.

On the new computer:

  1. Copy the Roaming Profile file from the old computer to your new computer (e.g. to "My Documents").
  2. Install RSIGuard. When RSIGuard starts up, register it (or start a 45-day trial if you'll register later).
  3. If you are prompted to do the startup wizard, just click "Next" until it completes (ignore the questions).
  4. Click on "Setup", "Profile Management" , "Manage Roaming Profile".
  5. Check the "Enable RSIGuard roaming profile" box and select the folder where you copied the settings file.
  6. Click OK. RSIGuard will import the settings.
  7. If you wish, you can now disable the Roaming Profile feature by repeating step 4 and then unchecking "Enable RSIGuard roaming profile".

 

Do I need a CD, or is downloading sufficient?

Many users wonder if they should order a CD of RSIGuard. In our opinion, most users should not spend money on a CD and should choose the download option.

There 3 most common reasons people consider ordering a CD are:

  1. The computer on which RSIGuard will be installed has no internet connection or a slow internet connection.

    This is a valid reason to order a CD. If this is your situation, ordering a CD is probably your best solution.

  2. Desire to maintain a backup of RSIGuard in case of hard drive failure.

    This is rarely a valid reason to order a CD.

    RSIGuard is always available for download from our website. In fact, if you need to reinstall RSIGuard, it is likely that by downloading from our website, you will be getting an updated and improved version of RSIGuard. If you reinstall from a CD you purchased 2 years ago, you will continue to miss out on improvements we make to our software.

  3. Concern over the security of downloading software.

    We do not believe this is a valid reason to order a CD.

    The software package you receive on a CD from us is identical to that which you would download from us. We take extensive measures to insure that our software delivery is secure and free of viruses. However, while both methods of software delivery are extremely safe, neither method is significantly safer than the other. Some company policies are based on the idea that a CD could not contain a malicious code. This is not true -- receiving software on a CD is NOT guaranteed protection.

    What protects you from the risk of malicious software is:
        a) proper use of anti-virus/firewall software, and
        b) only installing software from trusted sources.

    We encourage you to be cautious and use anti-virus/firewall software. But our business depends on clients feeling safe with our software. Even our most sensitive military and finance clients (who distribute RSIGuard to thousands of their employee computers) download our software from our website. Naturally they test for viruses and other issues. But they would conduct these tests whether they received the software on a CD or via the web. To have a policy that arbitrarily considers software from CDs to be safe does, in fact, expose your company to additional risk.

 

How do I uninstall RSIGuard?

If you had a system administrator install RSIGuard for you, you will likely need their assistance to uninstall RSIGuard as well. This is because your organization may have restricted your rights to install and uninstall software on your computer.

If you installed RSIGuard yourself or if you have rights to install/uninstall software, then you can do so by following these instructions:

  1. Click on the Start menu
  2. Select  "Programs"  (or "All Programs" in Windows XP)
  3. Select "RSIGuard"
  4. Select "Uninstall RSIGuard" and follow the prompts to complete the uninstallation

If you don't see the "Uninstall RSIGuard" option, you can also uninstall RSIGuard from the Windows Control Panel. To do so:

  1. Click on the Start menu
  2. Select "Settings"
  3. Select "Control Panel"
  4. Select "Add/Remove Programs"
  5. In the list of programs shown, select "RSIGuard"
  6. Click on the "Remove" button and follow the prompts to complete the uninstallation

If this procedure gives you an error message, then you don't have the necessary rights to uninstall RSIGuard. You will need to contact your system administrator.

If you are unable to uninstall RSIGuard using the above instructions, and cannot get assistance from your system administrator, you can try manually removing RSIGuard -- but this is NOT a recommended way to start! Carefully follow this procedure: First delete the RSIGuard Startup icon: click on the Start menu; click on "Programs"; click on "StartUp"; find the RSIGuard icon (may be called RSIGuard, RSIGuard Stretch Edition, or RSIGuard Standard Edition) and right click on it; select "Delete" from the popup menu. Second, delete the RSIGuard shortcuts: click on the Start menu; click on "Programs"; find "RSIGuard" and right click on it; select "Delete" from the popup menu. Third, you will need to reboot your computer. RSIGuard will no longer automatically start up. If you wish to also remove the RSIGuard program files from your computer (not necessary), then after rebooting, use Windows Explorer to open the folder where you installed RSIGuard (usually C:\Program Files\RSIGuard) and delete the entire RSIGuard folder.

 

— Miscellaneous Questions about RSIGuard—

Is there a Mac, Unix or Linux version of RSIGuard?

RSIGuard is available for Windows and for Mac OS X. Visit our download page from a Mac or a PC to download the software for your platform. A Linux/Unix version is scheduled to be available in 2007. If you'd like to be notified of it's release, please email us.

Is RSIGuard compatible with my software?

Yes. RSIGuard is used in thousands of environments, with thousands of applications of all types. There are no known incompatibilities.

Can RSIGuard be set to run for certain windows users and not others?

In Windows 98/NT, you can define different Windows users. You may wish to have RSIGuard only run for certain users. To do this, when defining a new user from the Windows Control Panel's New User Wizard, select that you want a personalized Start Menu. Then place the RSIGuard shortcut in the "StartUp" folder only for users who wish to run RSIGuard. To do this: log in as the user you wish to modify. Right click on the Windows Start button and select Open. In the window that opens, double click on "Programs". In the "Programs" window, double click on "StartUp". Look in the "StartUp" window. If you see an RSIGuard shortcut icon, RSIGuard will run for this user. Delete the shortcut icon to prevent RSIGuard from running for this user. To make RSIGuard run for this user if there is no shortcut icon yet, right click and select New and then Shortcut. For the command line, enter the complete location of the RSIGuard program, which is "C:\Program Files\RSIGuard\RSIGuard.exe" unless you specified something different during installation (you DO need to put the quotes around the filename). Click Next and then enter a shortcut name of RSIGuard. Click Finish. This will add the icon to the "StartUp" window for this user which will cause RSIGuard to run each time the user logs in.

When RSIGuard runs, I can't use the numeric keypad. Why OR Where are the hotkeys?

RSIGuard puts hotkeys, by default, on the numeric keypad. To change the hotkeys to somewhere else on the keyboard, go to Setup and select Settings. Select the AutoClick tab, and press the button "Set AutoClick Hotkeys". Change the hotkeys to your desired location (or clear them if for some reason you don't want them). Next, select the Miscellaneous tab and change the two hotkeys there.

By default, the single, double and triple click hotkeys are assigned to Numeric keypad 1, 2 & 3. Skip-Next-Click (or No Click) is assigned to keypad 0. Right Click is assigned to the keypad's '.' key and Drag Lock to the keypad's '+' key. Bring-RSIGuard-To-Top is assigned to keypad 7, and Take-A-Break-Now is assigned to keypad 9.

You can view your hotkey assignments by selecting "Show Hotkey Assignments" in the Setup menu. You may wish to place stickers on the keys you use to remind you of where the hotkeys are. Click here for more information on hotkeys.

RSIGuard Support asked me to email my settings. How do I do that?

If someone from RSIGuard support has requested that you send your configuration settings to us, these are the steps to follow to do so:

  1. Hold the CTRL key on your keyboard and then click on the Tools menu of RSIGuard.
  2. In the Tools menu, select the item "Send Configuration Information to RSIGuard Support".
  3. To do this, you must have a default email client configured (e.g. Outlook). If you do not, you will get an error message. However, performing steps 1 & 2 caused RSIGuard to write the configuration files on your hard drive, so you can still send them to us by sending them as an email attachment to Technical Support. The files to attach are stored on your hard drive as: C:\Temp\ConfHCU.txt and C:\Temp\ConfHLM.txt

 

What evidence supports the value of RSIGuard features?

OSHA has released reports verifying that breaks are appropriate prevention for computer-related RSI's, and RSIGuard Software has informal evidence that people are more likely to take breaks if they occur at appropriate times. We have received many comments from users that BreakTimer excellently predicts break-need and that other break software had been rejected by users because of inappropriate timing of breaks. We have received many emails from people telling us that they could no longer work without AutoClick, which makes sense since AutoClick reduces or eliminates the need to click and drag with the mouse -- known causes of RSI. Awareness of risk behaviors has been proven to be beneficial towards injury prevention, and it is this type of benefit that is sought with ForgetMeNots. We have received very positive feedback from Occupational Therapists and Certified Hand Therapists about the information from DataLogger.

RSIGuard Software is currently working on consolidating research for presentation on our website and appreciates assistance from researchers and ergonomics scientists. However, in our discussions with foremost researchers on RSI, the most common comment made is that there is very little research that validates any current ergonomic aid. Although this lack of evidence does not imply that current methods don't work, it also gives little guidance about what does. That is a one primary motivation for RSIGuard's DataLogger. We believe that by showing how, how long, and how intensely people are working we can not only help researchers find patterns that cause RSI, but we can help learn what behavior changes are most associated with recovery. Although we have initiated research along this line of reasoning, we are always anxious to discuss research possibilities with interested ergonomics scientists.

A report that includes research references can be found on our website at: http://www.rsiguard.com/ROIAndUserPerception.pdf.

 

Is RSIGuard Y2K compliant?

RSIGuard is Y2K compliant.

— Miscellaneous about RSIGuard—

What does RSI stand for? Are there other names for RSI?

RSI stands for Repetitive Strain Injury though some people say RSI stands for Repetitive Stress Injury. Another name for RSI is Cumulative Strain Disorder (CTD) or occupational overuse syndrome (OOS). Carpal Tunnel Syndrome (CTS) is often used interchangably with RSI, but CTS is really just one of many types of RSI -- others include tendinitis (often spelled tendonitis), tenosynovitis, deQuervain's syndrome, Thoracic Outlet Syndrome, and many others.

Is RSI a recent problem?

According to a 1995 paper by Joy Linn: In 1893 "Gray's Anatomy" describes peritendinitis crepitans as occurring in washer women (Barton, 1989). Some old names for CTD from the past include: glass arm, telegraphist's cramp and washer woman's thumb. In the 19th century "traumatic tenosynovitis" and "peritendinitis crepitanis" were acknowledged as pain caused by work activities. Earlier this century morse code operators experienced similar disorders. The recognition of CTD has increased as the numbers of injuries increase worldwide.

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