Support
In this section, you’ll find helpful RSIGuard installation guides, tutorials, reporting overviews, user brochures and other helpful information designed specifically for:
Individual RSIGuard Users
RSIGuard Documentation
- Frequently Asked Questions
- Complete User Documentation
- Printable Product Brochure “RSIGuard for You” [pdf]
- Version Release Notes
RSIGuard Tutorials & Setup Guides
- Introductory Web Tutorial – Overview of features and benefits for new users.
- Printable Installation & Setup Guide [pdf] (also available in booklet form)
- AutoClick Tutorial – An in-depth video tutorial about AutoClick.
- The Lighter Side – A humorous video about fictitious RSIGuard user Leland McHandHurtz [YouTube]
Health & Safety Managers
Learning About RSIGuard
- General Product Information
- RSIGuard for your Organization – 4-page printable brochure. [pdf]
- Cost/Benefit Discussion – Whitepaper on expected ROI and user perception of RSIGuard. [pdf]
- Conducting an RSIGuard Pilot
RSIGuard Support Materials
- Program Administrator’s Guide – Detailed guide that covers planning, technical considerations, and ongoing management of RSIGuard. [pdf]
- Administrator Reporting & Management Tools – Includes Administrator Console, GroupInsight, and UserInsight.
- Reporting Tutorial – Overview of RSIGuard’s reporting functionality and reporting options.
- RSIGuard Configuration Settings Worksheet – For specifying your organization’s RSIGuard preferences. This is the detailed spreadsheet with all customization options. [xlsx]
- RSIGuard Essentials Configuration Settings Worksheet – For specifying your organization’s RSIGuard preferences. This is the Essentials spreadsheet with the common customization options.[xlsx]
- Installation & Setup Guide [pdf] (also available in booklet form)
- Documentation for your end users
Whitepapers about Key RSIGuard Features
IT Staff
I want to express my sincere gratitude for the outstanding on-call service you provide on your support line. As an Information Services Director, I frequently deal with support calls and it is a pleasant surprise to find a support line where I can count on speaking with a live person that is willing and capable to go the extra mile in helping their customers. I am also impressed with the RSIGuard product. I use the product personally and find it very helpful to manage pain. 
— Dennis D., Director of Information Services, Lakewood, WA
RSIGuard Implementation Information
- Program Administrator’s Guide [pdf]
- RSIGuard Configuration Settings Worksheet Full range of options [xlsx]
- RSIGuard Essential Configuration Settings Worksheet Simiplified options [xlsx]
Additional IT Support Materials
- RSIScript Documentation [pdf]
- RSIGuard Reporting Tutorial – Overview of reporting functionality and options.
- Conducting an RSIGuard Pilot
- Administrator Reporting & Management Tools Installation – Includes the Administrator Console, GroupInsight, and UserInsight. [msi]
- RSIGuard Release Notes – See the change log for all releases of RSIGuard for Windows
- RSIGuard International Release Notes – See the change log for all releases of RSIGuard International (multiple language for Windows, Mac, Linux)
- Computer name/domain info Tool – For identifying variables that can be used to key customized configurations [exe]
- RSIGuard Settings Clearing Tool – Clears all RSIGuard settings/registry to pre-installation state. [exe]
In addition, we have resources available for current RSIGuard resellers or companies who would like to become an RSIGuard reseller. If any of these resources do not answer your questions, you can reach an RSIGuard Support Professional by calling 866-368-4262 or emailing us.